FAQs
How do I place an order?
You can plan an order at www.aldilalux.com. You can navigate through the different categories on our website or use the search function to find the specific item you want to purchase.
Can I place an order over the phone?
Kindly note that AL DI LÀ LUX does not accept orders over the phone. Please place your order through our website or other available online channels.
Do you offer wholesale?
We do not accept wholesale orders at this time. Our focus is on serving individual customers and businesses with our retail offerings.
Do you ship to my country?
We are pleased to offer worldwide shipping. You can proceed with your order, and we will ensure it is shipped to your desired destination.
Are your products manufactured ethically?
At AL DI LÀ LUX, we take pride in producing our products ethically. We prioritize ethical sourcing and production practices to protect the environment and promote sustainability. Our commitment to ethical manufacturing means that you can trust the quality and integrity of our products.
Are AldilaLux’s items guaranteed authentic?
We take great pride in offering only genuine and authentic products. We understand the importance of trust and assurance when making a purchase. That is why we guarantee that all our products are 100% authentic. We source our products directly from authorized distributors and reputable suppliers, ensuring that you receive the genuine article every time you shop with us.
Do your pre-owned items come in different conditions?
We take great care in curating our collection of pre-owned items. Each piece undergoes a thorough review and evaluation process to ensure its quality and authenticity. Our team of experts meticulously inspects and curates these items, considering factors such as condition, authenticity, and overall value. You can trust that every pre-owned item you find in our collection has been carefully selected to meet our highest standards.
Does AldilaLux offer special promotions or sales?
We offer seasonal promotions and sales to our valued customers. To stay updated on our latest offers, we encourage you to follow us on social media. Our social media channels are the best way to stay in the loop and never miss out on our exclusive deals and promotions. Connect with us today and be the first to know about our exciting discounts and seasonal offers!
How do I apply a promo code?
If applicable, you will have the opportunity to enter your promo code prior to checkout. If you have a valid promo code, simply proceed to the checkout page and look for the designated field labeled 'Coupon Code'. Enter your code there, and click 'Apply Coupon' to see the discount reflected in your order total. Please note that promo codes are subject to terms and conditions, including expiration dates and specific product exclusions. If you have any questions or need further assistance regarding promo code usage, our customer support team is ready to help you. Happy shopping!
When will my order be dispatched?
We strive to process and dispatch orders promptly. In most cases, orders are dispatched within 48 hours of being placed. Once your order is successfully processed, it will be prepared for shipment and handed over to our trusted shipping partners. Please note that this timeframe may vary during peak seasons or for certain products that require additional handling. Rest assured, we make every effort to get your order on its way as quickly as possible.
How long will it take for my order to be delivered?
We work closely with our trusted shipping partners to ensure reliable and efficient delivery of your orders. The specific delivery timeframes are determined by our shipping partners and may vary based on your location. Once your order is dispatched, our shipping partners will provide an estimated delivery time frame based on their logistics network and your shipping address. Rest assured, we prioritize prompt delivery and will provide you with tracking information so you can stay informed about the progress of your shipment.
How can I track my order?
To keep you informed about the status of your order, we provide tracking information once your order is shipped. This tracking information allows you to easily monitor the progress of your shipment. Simply use the tracking number provided in your order confirmation email or on the order details page of your account.
Do you accept returns?
We understand that sometimes returns are necessary, and we want you to have a hassle-free shopping experience. We gladly accept returns as long as they are in line with our return policy. Please review our return policy on our website to understand the specific guidelines and procedures. If your return meets our criteria, we will be happy to assist you with the process and provide the necessary support. Your satisfaction is our priority, and we strive to ensure a fair and transparent return process for our customers.
Do you deliver to P.O. Box addresses?
We are pleased to offer shipping to PO Boxes for your convenience. We understand that many customers prefer to use PO Boxes for their deliveries, and we are happy to accommodate that. Rest assured, we will ship your order to the provided PO Box address promptly and securely. Simply provide your PO Box details during the checkout process, and we will take care of the rest. We appreciate your trust in our shipping services and look forward to delivering your order to your preferred PO Box
As a non-US resident, do I have to pay import charges?
You may be required to pay import charges upon the arrival of your package in your country. Import charges, such as customs duties, taxes, or other fees, are determined by your country's customs regulations. These charges are not included in the total price at the time of purchase, as they vary depending on the destination and the nature of the imported goods. Please be aware that it is your responsibility to comply with any applicable import regulations and to pay any required charges imposed by your country's customs authorities. For more information on the specific import charges for your country, we recommend contacting your local customs office.
Where can I find items that are no longer available on your website?
You may be required to pay import charges upon the arrival of your package in your country. Import charges, such as customs duties, taxes, or other fees, are determined by your country's customs regulations. These charges are not included in the total price at the time of purchase, as they vary depending on the destination and the nature of the imported goods. Please be aware that it is your responsibility to comply with any applicable import regulations and to pay any required charges imposed by your country's customs authorities. For more information on the specific import charges for your country, we recommend contacting your local customs office.
As a non-US resident, do I have to pay import charges?
To clarify, items that are not listed on our website are not available for sale through AL DI LÀ LUX. Our website showcases our curated selection of products that are currently offered for sale. We apologize for any confusion or inconvenience this may cause. If you have any specific inquiries or requests for products not listed on our website, please reach out to our Customer Support team.
Are my personal and card details processed securely?
We prioritize the security and confidentiality of your personal and card details. We employ industry-standard security measures to ensure that your information is processed securely. We utilize encrypted connections and follow strict data protection protocols to safeguard your sensitive data during transmission and storage. Our payment processing partners comply with the highest security standards to ensure the safety of your card details. We take your privacy seriously and are committed to providing you with a secure shopping experience.
Which forms of payment do you accept?
We are pleased to accept all payment methods supported by Stripe, a trusted and secure payment gateway. With Stripe, you can conveniently make your purchase using various payment options, including major credit cards, debit cards, and digital wallets. Stripe ensures the highest level of security for your transactions, encrypting your payment information and adhering to industry-standard security protocols. By accepting multiple payment methods, we aim to provide you with flexibility and convenience when making a purchase.
Can I change or cancel my order after it has been confirmed?
It would be best to initiate a refund for your current order and place a new order to ensure a smooth process. To initiate a refund, please follow the instructions outlined in our refund policy on our website. Once the refund is processed, you can proceed to place a new order for the desired item(s). If you need any assistance or have further questions regarding the refund or placing a new order, our customer service team is available to provide support.
If you don’t see your question here, please send us an email at hello@aldilalux.com and we will be happy to assist you